> For the complete documentation index, see [llms.txt](https://bdcatalyst.gitbook.io/biodata-catalyst-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bdcatalyst.gitbook.io/biodata-catalyst-documentation/written-documentation/analyze-data-1/terra/troubleshooting-and-support.md).

# Troubleshooting & Support

If things aren’t going quite as expected, there are a number of avenues to help unblock any issues you may have.

[Troubleshooting<br>](https://support.terra.bio/hc/en-us/sections/360007358272-Troubleshooting)This section of the Terra knowledge base contains many useful articles on how to address problems, including a variety of articles describing common workflow errors, as well as more general articles that explain how to find which errors are affecting your work, and how to proceed once you’ve diagnosed your problem.

[Monitor your jobs<br>](https://support.terra.bio/hc/en-us/articles/360037096272-Monitor-and-troubleshoot-in-the-Job-History-tab)The Job History tab is your workflow operations dashboard, where you can check the status of past and current workflow submissions and find links to the job manager where you can diagnose issues.

[How to report an issue<br>](https://support.terra.bio/hc/en-us/articles/360040629371-How-to-report-an-issue)There are a number of ways you can report an issue directly to us outlined in this article. If something appears broken, slow, or just plain weird, feel free to let us know.

[Community forum](https://support.terra.bio/hc/en-us/community/topics)\
A lot of answers can be found on our forum, which is monitored by our dedicated frontline support team and has an integrated search function. If you suspect that you’re running into a common issue but can’t find an answer in the documentation, this is a great place to check.\ <br>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://bdcatalyst.gitbook.io/biodata-catalyst-documentation/written-documentation/analyze-data-1/terra/troubleshooting-and-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
